1.22.2018

The compounding importance of hiring right staff


When it comes to developing your personal business interests, what you do is just as important as who you do it with. This latter factor can influence business deals you make, the ability you have to delegate authority, and the trustworthiness of the hands you place your business in. Every employee and partner, from the top of your hierarchy to the bottom, acts an as ambassador for your growing brand. This is why, from the very beginning, hiring the right staff is absolutely critical. We have further elaborated on this, as well as described the temperament of employees you need in essential roles, in the following article.

HR

A human resources manager or worker carries a very significant job role. Without it, your firm would quickly fall into employee dissatisfaction and disorganization. Employees need to feel that their grievances are being appropriately considered, and confidentially so. This means you need to stock this role with people who pride themselves on their care for people, but also people who can be firm, fair and make the necessary compromises when need be.

This role can be learned, but it does require a deft social hand to execute its responsibilities effectively. Anything less can quickly stain the morale of your workforce. We’d recommend placing your potential recruits through a stringent social exam. For example, placing a plant in your interview waiting room in plain clothes and having them strike up a conversation with those waiting can help inform you of how this person approaches socializing with a stranger. This can be immensely valuable and lend specific insight into their personality.

Payroll

Payroll staff need to run like clockwork. This is because they have a very heavy responsibility on their shoulders. You can run the best firm in the world, but if employees fail to be paid on the correct days due to a miscalculation or ineptitude, then the blowback will come strong and fast. Because payroll roles require a surgical degree of time planning, calculative skills and strong, immediate communication capacities, we’d recommend using payroll recruitment consultants to match you with the correct candidates from all over the world. These staff, if competent, are worth their weight in gold, so be sure to offer competent salaries to secure the great talent you need.

Ambassadors

While all staff act as ambassadors to a degree, some are more public and expressive in their role than others. For example, your support staff will interface with the public often, and so keeping their script, or the parameters in which they are trained tight and respectable is very important. However, social skills and general politeness does also matter.

However, ambassadors aren’t always those people who are completely socially adept. Sometimes, that’s not enough. A functioning, deep and historical knowledge of your brand is also essential for these staff members to contribute positively towards your overall offering. For this reason, we’d suggest hiring competent staff, and regularly training them in these matters. It’s easy for even the most competent employee to forget necessary details like this, but with the right training staff (preferably outsourced,) you can turn staff from any department into an excellent member of your team you would feel proud to have working your floor at a trade show.

Follow this advice, and your staff is sure to be competent, and a dynamic force to be reckoned with.

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